Support
WakeSage Help Center
Public launch support with a 7-day founding feedback option.
For direct support: support@wakesage.com. Include phone model, Android version, and timezone so we can reproduce your issue quickly.
Founding users should also join via the founding users form so we can coordinate support with your 7-day check-ins.
Email supportCommon troubleshooting
Alarm did not ring at the right time
Check exact-alarm permission, notification permission, and battery optimization exceptions.
Ringing starts late or misses tone
Confirm wake channel settings and run one cold-start test after reboot.
Full-screen wake does not appear
Review Android’s full-screen alarm behavior and alarm/notification permission settings.
Founding users workflow
If you applied to the loop, we will:
- Confirm Play install status and permissions on day 0.
- Track daily wake reliability and quick feedback.
- Follow up with practical fixes before day 7.
No obligation is created by joining; this is a feedback-first launch program.